Frequently asked questions
Will I get the same cleaner every time?
Yes. We match you with one regular cleaner and only send cover if they are off sick or on holiday, and we tell you first.
Do I need to provide products and equipment?
No. Your cleaner brings a full caddy and vacuum. If you prefer your own products, just leave them out.
How many hours do I need?
Most 2–3 bedroom homes need 2 to 3 hours a week. We suggest a time on the first visit and adjust it after a few weeks.
How soon can you come?
Usually within 2–4 working days, and often sooner in larger towns. Ask about same-week slots when you call.
Is a one-off clean the same as a deep clean?
No. A one-off clean is a thorough standard clean. A deep clean adds inside cupboards, appliances, limescale and high and low areas.
Can I add oven or carpet cleaning?
Yes. Add them in the quote tool or tell us on the phone and we price the whole visit together.
How long does a deep clean take?
A 2-bed home usually takes one cleaner a full day or two cleaners half a day. Bigger homes get a bigger team.
Is the oven included?
A wipe of the oven exterior is included. A full inside oven clean is an add-on so you only pay for it if you need it.
Do I need to be at home?
No. Many customers leave a key or a lockbox code. We text you when we arrive and when we leave.
When is the best time to book?
Any time of year. Many customers book in March to May or before Christmas, so book early for those weeks.
Can you clean outside windows too?
Our spring clean covers inside glass. Outside glass at height needs a window cleaner and is not included.
Do you move heavy furniture?
We move light furniture to clean behind it. Very heavy items, such as wardrobes and pianos, stay in place.
Do you guarantee my deposit?
No company can promise the landlord's decision. We clean to the checklist and come back free within 48 hours if the agent flags anything we missed.
Can you clean carpets at the same time?
Yes. Add carpet cleaning in the quote tool and we book it for the same day.
Does the property need to be empty?
Yes, ideally. Furniture can stay, but personal belongings and rubbish should be gone so we can clean every surface.
Can you clean on completion day?
Yes, if the keys are released early enough. Most customers book the day after completion for a calm start.
Do you clean new-build homes?
Yes. New builds often need a dust and sticker clean. For heavy plaster dust, choose after-builders cleaning.
Can you clean while the movers are there?
It is better before the boxes arrive. If they overlap, we start with the kitchen and bathrooms.
Why clean before photos?
Clean, bright rooms photograph better and show buyers the home is well looked after.
Can you do a quick refresh before each viewing?
Yes. Book a short one-off top-up visit of 2 hours before open days or second viewings.
Do you declutter?
We tidy and wipe as we go, but we do not sort or remove belongings. Clear personal items before we arrive.
When should I book it?
When the trades have finished and the dust has settled, usually a day or two after the last job.
Do you remove building waste?
No. We clean the home. Rubble, offcuts and skips are for your builder or a waste carrier.
Why does it cost more per hour?
Fine dust needs HEPA vacuums, more passes and more cloths, so it takes longer than a normal clean.
Ready for a cleaner home?
Free, no-obligation quotes for your home. Most prices confirmed the same day.