Terms of service
Last updated 14 November 2026. This website is provided by Home Cleaning Company.
Quotes and prices
Prices on this website are guides. We confirm a fixed price, or an agreed number of hours for regular cleaning, before booking. If your home is very different from the description, we will agree any change with you before continuing.
Access
Please make sure we can get in at the booked time, with working electricity, hot water and parking information.
Cancellations
Please give 48 hours’ notice to cancel or move a booking. Late cancellations may be charged up to 50% of the visit price.
Re-cleans
If anything on the agreed checklist was missed, tell us within 48 hours and we will come back to clean it free of charge. We cannot guarantee a landlord or agent’s deposit decision.
Payment
Payment is by bank transfer or card, due on completion unless agreed otherwise.
Breakages
Tell us within 48 hours if anything is damaged. Our cleaners carry public liability insurance.