Guide · updated November 2026
What should you ask a cleaning company before you book?
Before booking, ask whether cleaners are vetted and insured, what is included, whether the price is fixed, what happens if something is missed, and how cancellations work. Get the answers in writing.
Seven questions to ask
- Are your cleaners vetted, and is there public liability insurance?
- Will I get the same cleaner each time?
- Do you bring products and equipment?
- Is the price fixed or hourly?
- What is on the checklist?
- What happens if I am not happy?
- How much notice do you need to cancel?
Our answers: yes, yes, yes, fixed or agreed hours, a written checklist, a free re-clean within 48 hours, and 48 hours’ notice.
Frequently asked questions
Should I check reviews?
Yes. Look for recent reviews on independent sites, not only testimonials on a company's own website.
Should I sign a contract?
Get the price, inclusions and cancellation terms in writing, by email or a booking confirmation.