Guide · updated November 2026
What happens on your first clean with us?
On your first clean, your cleaner arrives with all products and equipment, walks round with you or follows your notes, then works through a room-by-room checklist. Most first visits take a little longer than later ones.
Before the visit
- Tell us about pets, parking and access
- Clear clutter from surfaces so we can clean, not tidy
- Point out any delicate surfaces or products to avoid
During and after
We text when your cleaner arrives and leaves. Check the home within 48 hours and tell us if anything was missed. We will come back to put it right free.
Frequently asked questions
Do I need to be at home?
No. Many customers leave a key or lockbox code.
Can I give the cleaner a list?
Yes. A short list of priorities helps us focus on what matters to you.